Sync data from your warehouse to Kognitiv's loyalty platform
Supported syncing
| Sync Type | Description | Supported Sync Modes |
|---|---|---|
| Any data set | Sync data from a source to a file-import specification in Kognitiv | Mirror |
Mirror mode means one file with all the rows in the query results will be created, every time the sync runs.
Getting started
Connect to Kognitiv
Go to the Destinations overview page and click the Add destination button. Select Kognitiv and click Continue.
Hightouch syncs to Kognitiv via their UploadFile Web Service, which uses a security token. Enter your security token. If you do not have a security token, contact Kognitiv Loyalty Support to set one up.
Syncing data
File import specifications
Choose which file import specification you'd like to import to Kognitiv. Hightouch offers templates for:
- Member descriptor file
- Loyalty member custom fields
Access the complete list of Kognitiv's file import options here. If you'd like to sync to a file import specification that isn't listed, select Custom and enter in the column fields as mappings.
Field mapping
If you selected one of the file import specifications listed above, column mapping options will be available to select from. You can add additional mappings by creating a new field.
If you selected Custom file import specification, enter the field that you'd like to map data to.
Tips and troubleshooting
Common errors
To date, our customers haven't experienced any errors while using this destination. If you run into any issues, please don't hesitate to . We're here to help.
Live debugger
Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.
Sync alerts
Hightouch can alert you of sync issues via Slack, PagerDuty, SMS, or email. For details, please visit our article on alerting.