The Hightouch Blog - All

What is an AI Customer Journey? The Answer to Stagnant Flows and Personalization Fatigue

Static journeys can’t keep up with dynamic customers. AI-powered customer journeys use customer behavior and intent to automatically adapt every decision at scale. It’s personalization that learns and improves with every interaction.

The strategy behind Netflix’s winback machine

I collected 30 win back emails from Netflix and broke down their email strategy. Here’s what we learned that you can apply to your own lifecycle program.

What is Next Best Action? How Leading Lifecycle Teams are Increasing LTV

Personalize every journey with next best actions that drive growth and retention.

How to set up the Reddit Conversions API?

Connect offline and online outcomes to Reddit Ads reliably. The Conversions API helps future-proof your measurement while improving spend efficiency.

Predict the future with Hightouch Journey Simulations

Use historical data to preview how customers will progress through your journeys

Make Databricks your CDP with Data Intelligence for Marketing

Combine the scale, flexibility, and AI from Databricks with the ease of use and power of a CDP.

AI Customer Retention: How Artificial Intelligence Transforms Loyalty Strategy

AI takes retention from reactive to proactive. By anticipating churn and tailoring each interaction as it happens, it helps brands keep more customers, longer—with less manual work.

Should you build audiences and journeys in upstream or downstream tools?

Most marketing tools have audience and journey builders. How should you decide where to create your campaign logic?

The AI prompt that cuts lifecycle copy time by 90%

Turn one campaign brief or idea into hundreds of personalized, channel-native variants with this simple AI workflow.

AI agents just made it 7x faster to implement Composable CDPs

A leader at Mammoth Growth shares how AI agents are making the data warehouse and Composable CDPs easier than ever to implement.

How to set up the Rokt Conversions API?

Unlock better campaign performance and more accurate measurement by sending cookieless conversion events to the Rokt Conversions API.

GenAI will give us near-infinite content. What happens next?

AI content creation won’t solve all your marketing problems

How AI helped us skip the HTML headache

You don’t need a dev team to ship great emails. At Hightouch, we use AI to turn email designs into fully deployable HTML in minutes. And now, so can you.

The evolution of marketing personalization

A look at how marketing personalization has changed over the years and where it’s headed.

What is Agentic Automation? And how is it transforming lifecycle marketing

Agentic automation replaces static workflows with AI agents that plan, learn, and act in real time. It delivers 1:1 personalization at scale, optimizes every message, and frees marketers to focus on strategy, not execution.

How to set up the Nextdoor Conversions API?

Learn how to set up the Nextdoor Conversions API to send first-party conversion data directly from your server, bypassing ad blockers and unlocking better attribution and ROAS.

Upgrade your loyalty program into a key revenue driver

Read on for a framework for making your loyalty program more impactful, and the technology that turns that framework into action.

Introducing the Marketer Homepage: A control panel for omnichannel campaign management

Manage omnichannel campaign workflows and AI agents while staying organized with the Hightouch Marketer Homepage

How to set up the Taboola Conversions API?

Unlock better campaign performance and more accurate measurement by sending cookieless conversion events to the Taboola Conversions API.

How to set up the Trade Desk conversions API?

Own your conversions. The Trade Desk Conversions API lets you send first-party data server-side for better tracking, lower costs, and higher ROAS.

Twelve reasons to put the data warehouse at the center of your tech stack

Learn actionable ways to improve your tech stack by sourcing data from your warehouse.

How to set up the TikTok Conversion API?

Unlock better campaign performance and more accurate measurement by sending cookieless conversion events to the TikTok Conversions API.

MBA in CDP

New to CDP? Check out these articles for a crash course.

Introducing Insights for AI Decisioning: Uncover hidden marketing opportunities

How AI agents and marketers grow smarter by learning together

What are agentic workflows?

Find out what agentic workflows are and how they are shaping the future of business

Agentic AI in Marketing (You’re Using AI Wrong)

Find out how you should use agentic AI in your marketing.

How to set up the Amazon Conversions API?

This step-by-step guide shows how to use the Amazon Conversions API to future-proof attribution, increase match rates, and unlock smarter retail media bidding.

Common Composable CDP objections

Debunking common objections to Composabe CDPs.

Introducing Golden Record: Solve identity for marketing and AI

Golden Record lets you create a complete and trusted Customer 360 to power marketing and AI agents.

How to set up the Bing Conversions API?

Unlock better campaign performance and more accurate measurement by sending cookieless conversion events to the Bing Conversions API.

New feature: Segment is now available as a source in AI Decisioning

Learn how you can use AI Decisioning with Segment to power 1:1 customer experiences.

How to set up the Pinterest Conversions API?

Unlock better campaign performance and more accurate measurement by sending cookieless conversion events to the Pinterest Conversions API.

You’ve already invested in a CDP, but it’s not working. Now what?

How to course-correct when your CDP no longer serves your business (with customer examples)

What is Agentic AI?

Stay ahead and future-proof your business by learning how agentic AI is transforming how we do business.

Top 10 reasons your data warehouse should be your CDP

Composable CDPs can help you avoid some of the common issues that plague packaged CDPs and help you turn your existing data warehouse into your CDP.

What is Identity Resolution? And how does it work?

Learn how to create a 360-degree view of your customer by stitching user profiles together in your data warehouse.

How to set up the Facebook Conversions API?

Unlock better campaign performance and more accurate measurement by sending cookieless conversion events to the Facebook Conversions API.

Introducing Hightouch’s Loops integration

Elevate your email sending with user-friendly tools and robust data access

Opt out of the "batch & blast vs journeys" decision

AI agents now turn generic batch & blast emails into 1:1 customer experiences