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AI Decisioning

AI marketing that delivers 6 months of impact in 6 weeks

AI Decisioning is a machine learning platform for lifecycle marketers. It uses AI agents to give each customer a 1:1 experience at scale.

Customer receiving a personalized loyalty email that results in a product purchase.

If AI has changed everything,
why is marketing the same?

Right now, as you read this, a fleet of robot taxis is shuttling passengers across San Francisco and an AI can plan your vacation or proof-read your novel.

So, then why do we still send e-mails, SMS, and push like it’s 2003?

AI Decisioning uses machine learning and automated experimentation to remove the guesswork of manual segmentation, content planning, and A/B testing. It uses all your data to determine and deliver optimal marketing for every customer.

The result? A higher impact program that contributes more revenue and delivers a better customer experience.

An AI platform that drives real results

Spotify.
Warner Music Group.
PetSmart.
WeightWatchers.
Ramp.
Calendly.
GitLab.
Grammarly.
Spotify.
Aritzia.
Warner Music Group.
PetSmart.
Tripadvisor.
WHOOP.
Cars.com.
WeightWatchers.
Iterable.
Ramp.
Plaid.
Calendly.
GitLab.
Docusign.
Greenhouse.
Grammarly.
Read case studies

1:1 customer journeys that test and optimize themselves

You drive the lifecycle strategy. AI agents deliver 1:1 experiences at scale. Here’s how it works.

Customer data for John Doe, displaying loyalty customer, age, state, LTV, and last purchase values.

Whoop logo.
Whoop logo.

With AI Decisioning, we saw a significant lift in our cross-sell campaigns within just 6 weeks. It’s transformed our team’s focus from manual tasks to high-impact strategic work

Aoife O’Driscoll

AVP Lifecycle Marketing at Whoop

All you need is your existing data, content, and tools

You don’t need a CDP to use AI Decisioning and you don’t have to trust AI to generate your content.

UI displaying selectable channels like emails, SMS, and push notifications with corresponding messages linked to different campaigns.
UI displaying selectable channels like emails, SMS, and push notifications with corresponding messages linked to different campaigns.

Use your existing content and tools

You’re in control of your message. AI Decisioning can use campaign templates in your ESP, SMS, and notification platforms. Inject dynamic content, products, and more to personalize for each customer.

Give us your hardest lifecycle marketing problems. AI can help.

Drive repeat purchases

Always recommend the next best product, at the right time, on the right channel.

Grow average order value

Optimize your offers so customers are receiving both the highest propensity and margin messages.

Improve customer experience

Give each customer 1:1 experiences that fit their unique journey, even if they’re not ready to buy.

Re-engage lapsed customers

Find the best way to bring each customer back to your business with the right offers and messages.

Increase engagement and loyalty

Retain more of your users by making sure they feel like you know them personally.

Cross-sell relevant products

Maximize your customer lifetime value by always sharing the next best product or service.

FAQs